We get a lot of questions about the advantages of running WebSmart PHP applications on Zend Server Professional or Enterprise instead of the Basic (Community) edition. There are many benefits to upgrading so we’ve written a series of blog posts highlighting some of the key features. This is the first post in the series.
Reason #1: Support
Many of our WebSmart PHP customers still run Zend Server’s Basic (Community) Edition, which includes email support for one year from the time you installed Zend Server on your IBM i. After the first year, Zend only provides support if you upgrade to their Professional or Enterprise editions. That means you’re most likely running an unsupported version of Zend Server.
This may be acceptable for non-critical applications, but enterprise applications should run on a supported PHP stack. If you encounter a problem with Zend Server, our technical support team can only offer limited help (such as restarting it for you).
Here are a few scenarios where Zend’s support would’ve been valuable:
- Upgrades: An IBM i organization encountered an error while upgrading Zend Server. They couldn’t complete the upgrade for several days, which delayed the delivery of critical information to their users.
- Technical support: A BCD customer had problems with the DB2 connect function. This is something only Zend can help them with.
- PCI compliance and audits: Would your organization pass a compliance audit if a key component on your runtime stack wasn’t supported?
Having support is a great insurance policy because it gives you someone to call if something goes wrong. With Zend Server and Professional, you get the following levels of phone support:
- Professional: Response within six hours during business hours
- Enterprise: Response within two hours – 24/7/365
As part of BCD’s newly upgraded partnership with Zend Technologies, BCD now offers the Professional and Enterprise Editions with support provided by Zend. Please contact us if you have questions or would like to schedule a demo.
Keep an eye out for the next blog post in this series, where we’ll also cover Zend Server’s security hotfixes for mitigating known vulnerabilities and audit compliance.