Updated Technical Site Search

One of the best ways to find answers to your questions about BCD products is to use the Technical Site Search on the BCD website. This tool searches multiple technical resources including the Knowledge Base, Tech Blog, and our Code Samples.  Over the last few months we have been exploring options for improving the search results. To index our internal technical documents we currently use a Google Search Appliance (in this case, the Google Mini) and we soon realized we also could also use it for our Technical Site search.
Some features that the Mini supports are:

  • Ability to use Google Search Operators
  • Spelling suggestions
  • Related queries
  • KeyMatches
  • Continuous crawling of our pages

In the process of switching to the new engine we also added a Product filter that will allow you to focus your searches more:

BCD Tech Support Search

Go ahead and try our new Google-powered Technical Site Search, and let us know what you think!  All feedback and any suggestions are appreciated.

In the future, we hope to index the full user guides so they will also be searchable from this page.

As always, if you need help finding what you’re looking for, feel free to contact Tech Support by phone or email.

2 thoughts on “Updated Technical Site Search

  1. Mike Tilley

    I also use (and very much like) the Google Mini. However, my Mini has just been flagged for OpenSSL vulnerabilities and, as you know, there’s no support from Google anymore.

    I’m looking for options – do you know of any?

  2. Kevin Hunter

    Hey Mike,

    Yeah, the Mini is pretty good, and we got one when pricing was also good. I’ve been exploring alternatives for ours, to either add capacity, or in case it dies. The best option I’ve found is Thunderstone, where I’ve been dealing with someone named Kevin Halligan, +1-216-820-2238, kevin.halligan@thunderstone.com. We haven’t actually bought anything yet though.

    Hope that helps!

    Kevin

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